Privacy Policy

Effective Date: July 1, 2025

At One Med Acupuncture & Wellness Inc., doing business as ONE MED (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [onemedacu.org] (the “Site”) and use our acupuncture and wellness services. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, address, date of birth.
Health Information: Medical history, current health status, symptoms, and treatment details that you provide to us during consultations or through forms.
Payment Information: Credit card details and other payment-related information for processing appointments and services.
Usage Information: Data about how you use our website, such as your IP address, browser type, and pages visited, collected through cookies and other tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage acupuncture services.
To communicate with you about appointments, treatments, and promotional offers.
To process payments and billing for services.
To improve our website and services based on user feedback and usage analytics.
To comply with legal and regulatory requirements.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and regular security audits. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in running our business, such as payment processors, email services, or marketing platforms. These third parties are required to keep your information confidential.
Legal Requirements: We may disclose your information if required to do so by law or in response to a subpoena, court order, or other legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us analyze website traffic, personalize content, and improve your browsing experience. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request correction of any inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Opt-out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in those communications or by contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Protecting the privacy of children is important to us. Our services and website are not intended for children under 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. For pediatric patients under 13, we collect personal and health information only with the consent of a parent or guardian, and we maintain strict confidentiality of this information. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take immediate steps to delete such information.

9.Notice of Privacy Practices (Health Information)

Your health information is protected by law. This notice describes how medical information about you may be used and disclosed, and how you can access this information.

How We May Use and Share Your Health Information:

To provide treatment and coordinate your care.
To obtain payment for services.
To support clinic operations and quality improvement.
With other healthcare providers involved in your care.
As required or permitted by law.

We will not use or disclose your information for other purposes without your written authorization.

Your Rights:

You may access and request a copy of your medical records.
You can ask us to correct information in your records.
You may request limits on how we use or share your information.
You can ask to receive communications in a confidential manner.
You may request an accounting of disclosures.
You have the right to file a complaint if you believe your rights were violated.

Contact Us or File a Complaint:
For questions or to file a complaint, contact:
ONE MED Acupuncture & Wellness Inc.
Email: info@onemedacu.org
Phone: 323-905-4308
Address: 3855 Pacific Coast Highway, Suite 12, Torrance, CA 90505

Or contact the U.S. Department of Health and Human Services:
Phone: 1-877-696-6775 | Website: www.hhs.gov/ocr

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date of the revised policy will be updated at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

One Med Acupuncture & Wellness Inc.
3855 Pacific Coast Highway, STE12

Torrance, CA, 90505
Phone: 323-905-4308
Email: info@onemedacu.org